6th November 2018 | Portsmouth

Manager’s Welcome

Welcome to the November newsletter. This month I wanted to take the opportunity to thank you for your take up and usage of the new Roko Health Clubs App; we are really pleased that so many members are utilising the convenient way to book and cancel classes, stay in touch with the club and manage your bookings.

We also wanted to thank you for your patience during the launch of our new App; there will always be initial challenges whilst everyone, club and members, gets used to the new system changes.

Louise and the team have been taking on board all of the positive and constructive feedback received to ensure we continue to deliver a great member experience at Roko.

It is also important to take this time to give you some valuable insights into how the app is currently being used. Although some classes will show large waiting lists throughout the week, in many cases when the actual class starts there are spaces in the class because either lots of people have cancelled or simply not turned up for the class.

To counteract this we are asking for your help and actively are encouraging members to only book classes they are committed to attending and if for some reason they cannot attend to ensure that they cancel their place via the app, over the phone, or in club to allow another member to take that place, booking can still be made on the day via the club or App but again booking is essential for all classes.

Moving forward should this problem persist we will be enforcing a dishonour rule which will suspend pre booking rights for a period for members who fail to cancel their space or do not turn up.

We pride ourselves on having a great group exercise timetable with lots of member participation and we will, with your support, continue to improve the overall member experience so that you can continue to enjoy the benefits of membership with Roko.

A little reminder that the Christmas timetable and opening hours will be available to view and collect from reception on the 12th of November.

Have a great month.

Alun Davies & your Roko Team

special partner offer continues

add your partner with a flexible winter membership

If your partner is considering membership then now is the time!

Current Roko members can benefit from this special offer:

Add a partner with a flexible winter membership and benefit from:
• No Joining Fee
• No 12 Month Contract, and
• Upgrade to the Lowest Available Couple Rate

Click here to find out more

Club News and Events

Member of the Month
Well Done to our new member of the month Dee Upshall! You have been a true inspiration to many members here at Roko over the years; always so supportive to new members in classes and offering help, positive ongoing training in your own fitness journey, keeping other members' spirits high to push through their own training and an overall personality that really inspires many. Well done Dee!

Children In Need - Friday 16th November

Quiz Night

Christmas Quiz

And Thank You
Thank you to everyone who took part in last month’s quiz and curry night; we raised another amazing amount for Children with Cancer Uk. We have our final 2018 Curry and Quiz night scheduled in December. Come show your support.

Club Lounge

Tea with Santa is available for Members and Non-Members. Limited Spaces so book your space at reception asap. Call 02392 651400 to book.

Swimming News

Whether you’re an adult or child, want to learn to swim or improve your stroke- Roko offers a variety of 1-1 or group lessons to both Members and Non-Members.

The swimming programme is delivered by professional, highly trained, motivated teachers who are passionate about teaching swimming. With all our classes being in either our 20m indoor pool or children’s splash pool; we are able to offer to a wide range of ages and abilities; including:

Parent &Toddler (1-3 yrs)

Parent & Toddler advanced (3yrs+)

Junior ASA Swim Programme, levels 1-12 (4yrs+)

Adult beginner, improver & advanced

1-2-1 Lessons for all ages

Roko are very proud to offer a structured awards scheme enabling your child to Progress from beginner to advanced levels; continuously assessed through our ASA programme.

For more information or to BOOK your swimming lessons today: Call Jasmine on 02392 651 400.