12th December 2019 | Portsmouth

Manager’s Welcome

I would like to introduce myself to all members. My name is Matt and I’m the new General Manager here at Roko Portsmouth. I started at the beginning of this month and would like to thank everyone for the welcome I have had thus far.  

Obviously within these first few weeks it’s been about a period of discovery for me to understand where we are at as a club and how we move the club forward into 2020 with the team here and understanding the member journey and member experience.

I have quite a bit of work to do and there are some challenges that I intend to resolve before the end of the month.

As time moves forward I’m gathering this information to allow us to re-set the member experience and make a robust list of priorities we can effect quickly.

So with this in mind please do not hesitate to contact me or ask for me in club as I would be interested in everyone’s opinions and thoughts. 

I hope to see you in club very soon, and from myself and the team at Roko Portsmouth I would like to wish you a very Merry Christmas and Happy New Year.

Health and regards,

Matt Norris and your Roko Portsmouth Team

tell your friends & family - 2 weeks for just £12

You are more likely to achieve your fitness goals when you work out with a buddy. And right now until the 17th of December, your friends can spend 2 weeks with you at Roko with a no commitment trial membership. Refer your friends via the app or tag them on our 2 week Facebook post.

Club News

Christmas Opening Hours

Christmas Jumper Day
On Friday 13th December we will be having our annual Christmas Jumper Day in aid of the Save The Children charity and we want to invite all of our members to join in. There will be a special festive class on the day with Legs, Bums And Tums at 0930. If you can wear anything on that day then please join in the fun. Any donations are appreciated (alternatively you can donate £2 by texting TEAMROKO ro 70050) on the day and staff will be contributing by wearing Christmas jumpers towards the Save The Children charity and we will update in January on how much we raised on the day.

Important Changes

Great News!!! Sparkly enhancements to Your Roko experience are coming soon.

NEW Roko App
The current Roko App has been a great success allowing you to always have your club in your pocket with quick and easy access to book your favourite group exercise classes.  We are launching a NEW Roko App soon which will enable more members to benefit from using the Roko App.  The NEW Roko App will feature Advanced Workouts, Training Programmes and Connected Fitness Apps in addition to booking your favourite group exercise classes.

Advanced Workouts – you will have access to a huge library of exercises to create and track your own workouts on the Roko App.
Connected Fitness Apps – the NEW Roko App allows you to connect all your Fitness Apps giving you a fitness hub that pulls together all your fitness training information.
The NEW Roko App will replace the current Roko App and we will send you a full invitation to download the NEW Roko App very soon when it’s ready for launch.

Your Online Account
We are launching an online portal where you can manage aspects of your Roko membership; you will be able to change your PIN, update your communication preferences and make payments.  You will also be able to book and cancel classes through your online account. 

We will send you a full invitation to access your online account very soon when it’s ready for launch.

Make sure we’ve got your correct email address as you cannot access the benefits of the NEW Roko App or Your Online Account without a correctly registered email address.

Membership Rules: Member Booking Cancellations And No Shows
Although lots of classes will show waiting lists throughout the week, in many cases when the actual class starts there are spaces in the class because either people have cancelled or simply not turned up for the class.

Please therefore cancel with as much notice as possible to give others on the waiting list the best chance of gaining a space on the class.  Please also only book classes that you are committed to attending, and if for some reason you cannot attend please ensure you cancel your place via the app, over the phone, or in club to allow another member to take that place.

From 1st December 2019 we will be enforcing the membership rules regarding this matter:

6.4 Members who consistently no show or cancel bookings to the detriment of other members can have their booking privileges suspended for up to 14 days at a time and/or a £5 charge applied for every instance.

This rule will be applied to class no shows and booking cancellations within 2 hours of the class start time.

We pride ourselves on having a great group exercise timetable with lots of member participation and we will, with your support, continue to improve the overall member experience so that you can continue to enjoy the benefits of membership with Roko.

Group Fitness

New Timetable
We are looking at our group exercise timetable for next year and currently reviewing all the classes for attendance and popularity levels. Please make sure that you are booking in for classes and turning up for them as this is how we will be measuring this and basing a lot of the decisions on this information.  Likewise if you have any requests for new classes please fill in a comment card at reception and mark for the attention of Sam Barnett they will be considered during the planning. 

Currently on watch lists are Grit and Tone as we are seeing numbers dramatically reducing for these classes and we may look to remove them from the timetable in the new year to try out some different classes instead. We may even put on more of the popular classes where there is demand for additional classes as shown by the waiting lists.

Christmas Timetable